Live Infrastructure Support Engineer, LiveOps Infrastructure
Job summaryPrime Video is disrupting the traditional television and movie industry with a massive selection of high-quality media for live streaming and download.
Our services are engineered for high availability, maximum reach, and low operating costs which translate into affordable prices for our customers.
We enable the world to watch video instantly, whether we're on the road, cramped in an airplane seat, or enjoying a show from the comfort of the living room sofa.
In addition to movies and television VOD, Prime Video delivers thousands of live events and linear channels, including many sports leagues (NFL, EPL, UCL, US Open, ATP, WTA, PGA, MLB, and NBA to name a few) to living room and OTT devices, Windows and MacOS PCs, phones, tablets, gaming consoles, and smart TVs.
Today, we serve customers all around the world, and we aspire to grow-- a lot.
The Live Infrastructure team delivers consistent, elite customer experiences which just work for everyday consumers.
We build and maintain reliable, high performance live experiences, and we take ownership of the end-to-end live streaming experience-- from the venue, through our encoding and delivery platform, out through PV's client applications.
Our team makes a big impact because nothing is more important to us than pleasing our customers, continually earning their trust, and thinking long term.
If you crave a sense of ownership, this is the place to be.
Our Live Operations team is looking for a passionate, results-oriented, hard-working and operationally focused Support Engineer to support the fast evolving and expanding Live Infrastructure team for live events and linear channels.
You will have an enormous opportunity to work within multiple systems, analyzing and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience.
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
The role encompasses providing production ticket support (tier-2 support, escalations to engineering teams) for multiple products and platforms, engineering development and testing support, and monitoring the health of PV's live streaming pipelines.
As a Live Infrastructure support engineer, you will be communicating with multiple teams within Live Playback and external broadcast partners, driving resolution of customer impacting issues, and escalation with senior leadership.
You will also play a key role in maintaining and improving all components of the live infrastructure pipelines.
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Estimated Salary: $20 to $28 per hour based on qualifications.
Our services are engineered for high availability, maximum reach, and low operating costs which translate into affordable prices for our customers.
We enable the world to watch video instantly, whether we're on the road, cramped in an airplane seat, or enjoying a show from the comfort of the living room sofa.
In addition to movies and television VOD, Prime Video delivers thousands of live events and linear channels, including many sports leagues (NFL, EPL, UCL, US Open, ATP, WTA, PGA, MLB, and NBA to name a few) to living room and OTT devices, Windows and MacOS PCs, phones, tablets, gaming consoles, and smart TVs.
Today, we serve customers all around the world, and we aspire to grow-- a lot.
The Live Infrastructure team delivers consistent, elite customer experiences which just work for everyday consumers.
We build and maintain reliable, high performance live experiences, and we take ownership of the end-to-end live streaming experience-- from the venue, through our encoding and delivery platform, out through PV's client applications.
Our team makes a big impact because nothing is more important to us than pleasing our customers, continually earning their trust, and thinking long term.
If you crave a sense of ownership, this is the place to be.
Our Live Operations team is looking for a passionate, results-oriented, hard-working and operationally focused Support Engineer to support the fast evolving and expanding Live Infrastructure team for live events and linear channels.
You will have an enormous opportunity to work within multiple systems, analyzing and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience.
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
The role encompasses providing production ticket support (tier-2 support, escalations to engineering teams) for multiple products and platforms, engineering development and testing support, and monitoring the health of PV's live streaming pipelines.
As a Live Infrastructure support engineer, you will be communicating with multiple teams within Live Playback and external broadcast partners, driving resolution of customer impacting issues, and escalation with senior leadership.
You will also play a key role in maintaining and improving all components of the live infrastructure pipelines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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