Senior UX Researcher - Amazon Music
Imagine you're working on cutting-edge consumer-facing products with an agile team.
Your ideas and recommendations have the potential to reach millions and every single team member is a critical voice in the decision-making process.
Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up.
Welcome to Amazon Music, where ideas are born and come to life as Amazon Music Unlimited, Prime Music, Amazon Music for Artists, and so much more.
Our team is focused on building a personalized, curated, and seamless music and podcast listening experience.
We want to help our customers discover up-and-coming artists and podcast series while also having access to their favorite established musicians and creators.
We build experiences that are distributed on a large scale, spanning our apps, web, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base.
Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music and podcasts to customers in new and exciting ways that enhance their day-to-day lives.
Everyone on our team has a meaningful impact on product features, new directions in music and podcast streaming, and customer and creator engagement.
As we continue to grow, we are looking for a talented and passionate Senior UX Researcher to play a vital role in shaping the products and services for Amazon Music.
Our ideal candidate has the ability to connect with customers with their user research skills and help solve customer problems by uncovering the needs and desires of our listeners, artists, and creators.
As a Sr.
UX Researcher on this team, you will help lead UX Research for a variety of projects.
You'll drive generative research to explore listener and creator needs and opportunities for innovation.
You'll keep up on trends and execute tactical user research - utilizing both qualitative and quantitative methodologies.
You will be working from high-level requirements to define research projects with vendors, drive various usability tests, and formulate insights and recommendations in collaboration with UX designers, business leaders, engineers, and product managers.
The team will look to your expertise to run different types of qualitative and quantitative research to identify opportunities to improve the customer experience.
To be successful you must be a critical, inventive thinker with proven research chops, have a strong attention to detail, excitement for understanding and using data, and an ability to communicate your ideas effectively.
You must be able to connect the insights of our customer voices.
Being a big music and podcasts fan is a plus.
This role can be based in our Culver City or Atlanta offices.
Responsibilities:
Be the UX Research lead for projects across a range of platforms (voice, visual) that touch numerous aspects of the Amazon Music experience.
Run end to end UX research (i.
e.
, user interviews, remote usability testing, surveys, card sort, tree tests, etc) with a particular focus on customer experience improvements.
Create scalable and repeatable process and technical solutions to allow UX Research to scale Select, consult with, and manage research projects with vendors (i.
e.
assessing proposals, budget considerations, contracts, etc) Work from high-level requirements and ask the right questions to gather all relevant information to guide research approach.
Collaborate with other insights teams such as Consumer Insights, Beta, Digital Benchmarking to align research findings and recommendations to stakeholders.
Drive research for existing experiences while also identifying opportunities for the future product development.
Stay current on emerging research, industry, and technology trends.
Collaborate on and present work to a range of stakeholders - executives, engineers, product managers, business leaders, UX and visual designers, and other researchers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Your ideas and recommendations have the potential to reach millions and every single team member is a critical voice in the decision-making process.
Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up.
Welcome to Amazon Music, where ideas are born and come to life as Amazon Music Unlimited, Prime Music, Amazon Music for Artists, and so much more.
Our team is focused on building a personalized, curated, and seamless music and podcast listening experience.
We want to help our customers discover up-and-coming artists and podcast series while also having access to their favorite established musicians and creators.
We build experiences that are distributed on a large scale, spanning our apps, web, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base.
Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music and podcasts to customers in new and exciting ways that enhance their day-to-day lives.
Everyone on our team has a meaningful impact on product features, new directions in music and podcast streaming, and customer and creator engagement.
As we continue to grow, we are looking for a talented and passionate Senior UX Researcher to play a vital role in shaping the products and services for Amazon Music.
Our ideal candidate has the ability to connect with customers with their user research skills and help solve customer problems by uncovering the needs and desires of our listeners, artists, and creators.
As a Sr.
UX Researcher on this team, you will help lead UX Research for a variety of projects.
You'll drive generative research to explore listener and creator needs and opportunities for innovation.
You'll keep up on trends and execute tactical user research - utilizing both qualitative and quantitative methodologies.
You will be working from high-level requirements to define research projects with vendors, drive various usability tests, and formulate insights and recommendations in collaboration with UX designers, business leaders, engineers, and product managers.
The team will look to your expertise to run different types of qualitative and quantitative research to identify opportunities to improve the customer experience.
To be successful you must be a critical, inventive thinker with proven research chops, have a strong attention to detail, excitement for understanding and using data, and an ability to communicate your ideas effectively.
You must be able to connect the insights of our customer voices.
Being a big music and podcasts fan is a plus.
This role can be based in our Culver City or Atlanta offices.
Responsibilities:
Be the UX Research lead for projects across a range of platforms (voice, visual) that touch numerous aspects of the Amazon Music experience.
Run end to end UX research (i.
e.
, user interviews, remote usability testing, surveys, card sort, tree tests, etc) with a particular focus on customer experience improvements.
Create scalable and repeatable process and technical solutions to allow UX Research to scale Select, consult with, and manage research projects with vendors (i.
e.
assessing proposals, budget considerations, contracts, etc) Work from high-level requirements and ask the right questions to gather all relevant information to guide research approach.
Collaborate with other insights teams such as Consumer Insights, Beta, Digital Benchmarking to align research findings and recommendations to stakeholders.
Drive research for existing experiences while also identifying opportunities for the future product development.
Stay current on emerging research, industry, and technology trends.
Collaborate on and present work to a range of stakeholders - executives, engineers, product managers, business leaders, UX and visual designers, and other researchers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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