IT Services Manager
Amazon IT Services is looking for an experienced IT support manager to lead a team of engineers who provide onsite and remote (telephone, chat) technical support for Amazon employees across the globe.
This manager must be a self-starter, possessing the ability to communicate priorities and drive change across their team and manage multiple complex projects and tasks simultaneously.
They must be able to influence, negotiate and develop relationships with customers at all levels of the organization.
The ideal candidate is a creative leader with superior analytical abilities and judgment who can set clear goals and direction for their team that meet IT Services productivity and cost objectives while being a strong, vocal advocate for their customer.
Key responsibilities include:
Directly managing a local workforce of IT support engineers Working closely with engineering and other operations teams to incorporate customer feedback into products and services, and address key IT support and usability concerns for corporate employees Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians Effectively defining and analyzing metrics to drive standards and influence team behavior; holding team accountable for the achievement of goals Working effectively in a fast-paced, global, cross-functional environment.
Ability to travel up to 4 weeks per year.
Estimated Salary: $20 to $28 per hour based on qualifications.
This manager must be a self-starter, possessing the ability to communicate priorities and drive change across their team and manage multiple complex projects and tasks simultaneously.
They must be able to influence, negotiate and develop relationships with customers at all levels of the organization.
The ideal candidate is a creative leader with superior analytical abilities and judgment who can set clear goals and direction for their team that meet IT Services productivity and cost objectives while being a strong, vocal advocate for their customer.
Key responsibilities include:
Directly managing a local workforce of IT support engineers Working closely with engineering and other operations teams to incorporate customer feedback into products and services, and address key IT support and usability concerns for corporate employees Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians Effectively defining and analyzing metrics to drive standards and influence team behavior; holding team accountable for the achievement of goals Working effectively in a fast-paced, global, cross-functional environment.
Ability to travel up to 4 weeks per year.
Estimated Salary: $20 to $28 per hour based on qualifications.
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