Automotive Sales BDC Representative
Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! Were not your standard dealership or group of dealerships and we are pretty darn proud of that.
We are out to do things differently and want to consistently change, grow, and progress.
For that reason, our employees are proud of where they work! Culver City Honda , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Sales BDC (Business Development Center) Representative/Receptionist that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.
As a group, we aim to become the most esteemed automotive group by treating people R.
I.
G.
H.
T and creating lifetime customers! Heres why youll want to work here:
Paid training and real career growth
Competitive compensation package
Opportunities for BONUSES in additional to the $ hourly pay.
Monthly Pay Range:
$2,700.
00-$5500.
00 combining $16 hourly base and bonuses.
Great people with a great culture
Paid Time Off and 401k with Company match
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Year-end bonus program for all employees (Garff Giveback)
Employee discounts on Vehicle Purchase, Parts, Service and More! Here's what you'll be doing:
Answer all customer calls promptly and professionally
Schedule high volume SALES APPOINTMENTS with Follow up
Handling of incoming and outgoing phone calls and email
Determine customers primary concern and schedule the necessary appointment
Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
Document and update customer records on inquiries on new and Pre-Owned vehicles, internet chats, and circle back on general information questions.
Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the companys standards of professionalism and integrity
Track all guest data accurately and always entered in BDC Database.
Work IN OFFICE SETTING closely with other Sales BDC Representatives.
TEAM ENVIRONMENT
Partner with BDC Leadership on activities outside of call center, participate in group activities.
Always adhere to the company policies as related to the National Do Not Call List and Privacy Acts.
Heres what youll need:
Call Center Experience Preferred
Great positive attitude and always looking to contact high volume record of cold-calls and leads.
Proficient computer skills, ability to manage multiple systems
Must be energetic, enthusiastic and team oriented
Strong customer service skills:
problem solving and communication (written and verbal)
Strong record of GREAT customer satisfaction
High School Diploma or equivalent
Must be 18 years or older and be authorized to work in the U.
S We are an Equal Opportunity Employer (( We Hear You )) You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that.
We're out to do things differently.
We want to consistently change, grow, and progress.
For that reason, our employees are proud of where they work.
Our history is rich in the tradition of doing things differently.
It began with Ken Garff himself.
It continued through all of those who followed Ken and is alive and thriving today.
If you are having any issues with applying please reach out to our recruiting team at email protected .
Include in the email what state you are applying in.
Thank you for your patience! Recommended Skills Call Centers Communication Customer Relationship Management Customer Satisfaction Customer Service Databases Estimated Salary: $20 to $28 per hour based on qualifications.
We are out to do things differently and want to consistently change, grow, and progress.
For that reason, our employees are proud of where they work! Culver City Honda , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Sales BDC (Business Development Center) Representative/Receptionist that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.
As a group, we aim to become the most esteemed automotive group by treating people R.
I.
G.
H.
T and creating lifetime customers! Heres why youll want to work here:
Paid training and real career growth
Competitive compensation package
Opportunities for BONUSES in additional to the $ hourly pay.
Monthly Pay Range:
$2,700.
00-$5500.
00 combining $16 hourly base and bonuses.
Great people with a great culture
Paid Time Off and 401k with Company match
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Year-end bonus program for all employees (Garff Giveback)
Employee discounts on Vehicle Purchase, Parts, Service and More! Here's what you'll be doing:
Answer all customer calls promptly and professionally
Schedule high volume SALES APPOINTMENTS with Follow up
Handling of incoming and outgoing phone calls and email
Determine customers primary concern and schedule the necessary appointment
Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
Document and update customer records on inquiries on new and Pre-Owned vehicles, internet chats, and circle back on general information questions.
Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the companys standards of professionalism and integrity
Track all guest data accurately and always entered in BDC Database.
Work IN OFFICE SETTING closely with other Sales BDC Representatives.
TEAM ENVIRONMENT
Partner with BDC Leadership on activities outside of call center, participate in group activities.
Always adhere to the company policies as related to the National Do Not Call List and Privacy Acts.
Heres what youll need:
Call Center Experience Preferred
Great positive attitude and always looking to contact high volume record of cold-calls and leads.
Proficient computer skills, ability to manage multiple systems
Must be energetic, enthusiastic and team oriented
Strong customer service skills:
problem solving and communication (written and verbal)
Strong record of GREAT customer satisfaction
High School Diploma or equivalent
Must be 18 years or older and be authorized to work in the U.
S We are an Equal Opportunity Employer (( We Hear You )) You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that.
We're out to do things differently.
We want to consistently change, grow, and progress.
For that reason, our employees are proud of where they work.
Our history is rich in the tradition of doing things differently.
It began with Ken Garff himself.
It continued through all of those who followed Ken and is alive and thriving today.
If you are having any issues with applying please reach out to our recruiting team at email protected .
Include in the email what state you are applying in.
Thank you for your patience! Recommended Skills Call Centers Communication Customer Relationship Management Customer Satisfaction Customer Service Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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